Return & Refund Policy

We want you to be satisfied with your purchase. Please review the policy below before placing an order:

Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags intact.
• Products such as kurta palazzo sets, A-line kurtas, and similar apparel are eligible for return only if they meet the above conditions.
• Returns will not be accepted for items that are damaged due to use, improper handling, or missing tags.

Non-Returnable Items

• Items purchased on sale or discount (unless defective).
• Customized or altered products.

Damaged or Incorrect Items

• If you receive a defective, damaged, or wrong product, report it within 48 hours of delivery with clear photos.
• After verification, a replacement or refund will be processed.

Refunds

• Once the returned item is received and inspected, the refund will be initiated.
• Refunds are processed within 5–7 business days to the original payment method.
• In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

Exchange

• Exchanges are subject to product availability.
• If unavailable, a refund will be issued.

Return Shipping

• In case of defective or incorrect items, return shipping charges will be covered.
• For all other returns, shipping costs may be deducted from the refund amount.

How to Request a Return

• Send your order details along with reason for return to: impexmmm1@gmail.com
• Our support team will guide you through the process.

Note

• The final decision on returns and refunds rests after product inspection.
• Processing times may vary depending on logistics and payment providers.